FREQUENTLY ASKED QUESTIONS

 

 

SHIPPING & DELIVERY

Where can I find details on shipping information?

Information on non-furniture and furniture shipping and delivery is located here.

 

Is there a way to determine in advance if my furniture will fit into my home?

To ensure a seamless delivery of your items and prevent unexpected challenges, ABC offers a complimentary fit survey for all local furniture deliveries. Tailored to your order, the personalized survey will help you determine in advance if an item will fit into your home. Please contact Online Customer Service and request a fit survey to confirm your new furniture is the right size.

 

How can I confirm my order was placed?

Once you place an order, a confirmation page will show a summary of your transaction. You can choose to print this page for your records. An email version of the summary will be sent promptly; please check your spam folder if you do not see the email confirmation in your inbox. We will send subsequent emails when your product ships, including tracking information. Please contact Online Customer Service if you do not receive an email confirmation within 24 hours.

 

How do I ship to an address other than my billing address?

Simply enter the desired destination on the shipping information page at checkout. If you are a registered user, the address will be automatically added to your address book so that you may access it for future purchases.

 

When will I receive my order?

ABC Carpet & Home works diligently to ship your items in a timely manner. Non-furniture items ship as they are available, typically within 2 business days of the original order. For local furniture delivery, we will contact you within 2 business days to arrange a delivery date at your convenience. For national and international furniture delivery, we will ship in accordance with our carrier schedule. We will contact you immediately if the arrival date of your order is delayed.

 

What if I placed a custom order?

Custom items are created just for you on a per order basis. Delivery time varies by collection, but is generally 8 to 12 weeks and will be noted on the product page or at checkout. Please contact Online Customer Service for specific information regarding your order.

 

How do I know if a product is in stock?

We make every effort to display current and accurate product inventory online. If you ordered an item and the product’s availability changes, we will notify you directly.

 

How will my order be delivered?

Non-furniture orders and gift certificates will receive standard shipping. Next-day, 2nd-day, and 3rd-day rush shipping of non-furniture items is available for an additional fee. Our expert white glove service will carefully deliver furniture and assemble when necessary. Please find more information on shipping and delivery options here.

 

Will I receive all the items in my order at the same time?

For your convenience, products will be consolidated into the fewest number of shipments possible. To ensure the quickest delivery, non-furniture items may ship from different locations based on availability. In the event that your products arrive in multiple shipments, we will send you a separate tracking number for each one.

 

Can I delay the shipment of my order?

Typically, items are shipped as soon as they are available. We understand that under certain circumstances you may prefer to delay the arrival date of your order. We are happy to accommodate you if this is the case. Please find more information here.

 

Do you ship overseas?

Yes, we will provide a custom shipping quote based on the products purchased and your international shipping destination. The quote will cover shipping and handling only; ABC Carpet & Home is not responsible for duty, brokerage, or any additional fees due at the destination. International shipping rates apply to Alaska, Hawaii, Puerto Rico, and Canada. Please contact Online Customer Service to receive a custom quote.

 

I’m an international customer. Why don’t I see any shipping options at checkout?

For international orders, we will provide a custom quote based on the products purchased and delivery area. Please contact Online Customer Service to receive a custom quote.

 

RETURNS

Where can I find details on returns?

Information on returns is located here.

 

How do I cancel my order?

Please contact Online Customer Service to cancel an order and prevent shipment. If an order already shipped, you will need to follow the typical steps to complete a return.

 

I bought a product online. Can I return it at an ABC Carpet & Home store?

For the quickest turnaround, we encourage you to mail your return. If you prefer to return your item in-store, please contact Online Customer Service and we will walk you through the process. Unfortunately, we cannot accept in-store furniture returns at this time.

 

I bought a product at an ABC Carpet & Home store. Can I return it online?

Unfortunately, we cannot accept online returns for in-store purchases at this time.

 

How long will my refund take?

Refunds generally appear on you credit card statement in 3 to 5 business days. Once we receive your merchandise and confirm it is in showroom condition with original packaging and tags, we will issue your refund.

 

ABC CARPET & HOME ACCOUNT & SHOPPING ONLINE

What is an ABC Carpet & Home account?

Your ABC Carpet & Home account identifies you as a valued customer and a part of our community. With an ABC Carpet & Home account, you can access your order history and your Love List. You will also be the first to know about our latest designs, promotions, and events.

 

Do I need an ABC Carpet & Home account to shop?

We encourage you to create an ABC Carpet & Home account to simplify the checkout process and to stay informed and inspired as a member of our ABC Carpet & Home community. However, you can still make purchases without registering and checkout as a guest.

 

Will you share my email address?

No, we will never disclose your personal information to any third party without your permission.

 

I forgot my password. How can I get my password, or create a new one?

It is easy to reset the password to your ABC Carpet & Home account; simply enter your email address here. Please check your spam folder if you don’t receive your password promptly.

 

How do I change my mailing or email address?

Click My Account on the toolbar to edit your personal information.

 

How do I remove my name from your mailing list?

You can stop receiving our emails by clicking the unsubscribe option at the bottom of any ABC Carpet & Home email.

 

What is an ABC Carpet & Home Love List?

ABC Carpet & Home’s Love List helps you keep track of notable designs and sources of inspiration by creating a place to save your favorite products from our website. Sign into your ABC Carpet & Home account to begin saving items to your Love List.

 

How do I view my Love List?

Click Love List on the toolbar to view your saved Love List items.

 

Can I share Love Lists?

Yes, it is easy to share your Love List through email and social media.

 

Are all of your products available online?

Only a curated selection of ABC Carpet & Home products are available online.

 

If I saw an item in your store but can’t find it online, how can I purchase it?

Please contact In-Store Customer Service to inquire about a specific item.

 

GIFTS & GIFT CERTIFICATES

How do I place a gift order?

To place a gift order, enter the recipient’s information in the shipping address fields during online checkout. You will also have the option to include gift wrap and a personal message.

 

How do I order gift wrap for an item?

When reviewing the items in your cart, you can select the gift wrap option by checking a box below each item you would like wrapped. Please note that gift wrap is not available for all items.

 

What does your gift wrap look like and how much does it cost?

We offer gift wrapping in custom designed boxes decorated with our signature dream strings for $5. Larger gifts are wrapped in richly colored tissue paper with custom ribbon.

 

Can I include a personal message with the gift wrap?

Yes, you can add a personalized note to accompany your gift wrapped item at no additional charge. To do so, check the box that appears once you select the gift wrap option during online checkout.

 

Can I purchase a gift certificate to ABC Carpet & Home?

Yes, you can order an ABC Carpet & Home gift certificate online or stop by any of our locations and see a sales associate. The ABC Carpet & Home gift certificate is available in amounts from $25-$5,000, and is valid for in-store purchases at any ABC Carpet & Home location. Please note that gift certificates are final sale items.

 

Can I purchase a gift certificate to ABC Kitchen or ABC Cocina?

Yes, you can order an ABC Kitchen gift certificate online or stop by either restaurant and see a sales associate. The ABC Kitchen gift certificate is available in amounts from $25-$5,000, and is valid for redemption at both ABC Kitchen and ABC Cocina. For more information, please contact ABC Kitchen or ABC Cocina directly.

 

Can I purchase multiple gift certificates and ship them to separate addresses?

Because we want to protect your valuable purchase while in transit, we ship each gift certificate individually to ensure timely and safe arrival. For this reason you must complete a separate order for each intended recipient.

 

Can I purchase a gift certificate along with other merchandise and ship them to separate addresses?

We ship each gift certificate individually to ensure timely and safe arrival. For this reason you must complete a separate order for each gift certificate, independent from all other merchandise you wish to purchase.

 

Can I include a personal message with the gift certificate?

Yes, you can personalize your message in the comments section during online checkout. Your note will be printed on 100% recycled paper featuring hand-painted designs, and sealed in a beautiful organic cotton voile envelope.

 

How do I redeem my gift certificate?

Gift certificates can be used for in-store purchases only and are not redeemable online.

 

Do gift certificates expire?

Gift certificates are valid until redemption.

 

DESIGNER MEMBERSHIP & PARTNERSHIP/WEDDING REGISTRY

Does ABC Carpet & Home have a Designer Membership Program?

Interior designers and architects are invited to join the ABC Carpet & Home Designer Membership Program. This exclusive offer gives all qualified members tiered designer pricing, seasonal product previews, and invitations to the industry’s private design happenings.

 

What are the Designer Membership Program levels?

The Designer Membership Program levels for accrued annual purchases during a calendar year are as follows:

  • Silver: From $100+ 10% discount applied
  • Gold: From $25,000+ 15% discount applied
  • Platinum: From $50,000+ 20% discount applied

 

How do I apply for membership in the ABC Carpet & Home Designer Membership Program?

Please complete and sign the Designer Membership Program application form and email the file to dregistry@abchome.com or fax it to 646.602.3003. In-person registration is also available at the ABC Carpet & Home Manhattan and Delray locations. Approved members will receive an email within 2 business days with instructions to shop online and a temporary ID to shop in-store. Please allow 4 to 6 weeks for your permanent membership card to arrive in the mail. Membership cards may also be picked up in-store at ABC Carpet & Home Manhattan.

 

Does ABC Carpet & Home have a Partnership/Wedding Registry?

ABC Carpet & Home’s Partnership/Wedding Registry honors the creation, spirit, commitment, and love of all unions. The completed registry paints a picture of the couple: who they are together and what they love together. The gift giver can browse the couple’s selections across various gift categories to discover the perfect item. Please stop by ABC Carpet & Home Manhattan for expert guidance creating your registry. You can also email Partnership Registry at homeregistry@abchome.com, or call 646.203.8075. Itemized registry lists are set up through appointment only.

 

How do I buy a gift through your Partnership/Wedding Registry?

In order to view a registrant’s itemized list and to purchase a gift, please email Partnership Registry or call 646.203.8075, and we’ll be happy to assist you. To purchase an online gift certificate simply type the name of the registrant on our registry page.

 

When will my Partnership/Wedding Registry be available to friends and family?

After you complete a Partnership Registry application, you will receive an email confirmation as soon as your account is active and available for viewing.

 

CREDIT & PAYMENT

Can I redeem store credit online?

Unfortunately, we cannot process store credit online at this time.

 

Which credit cards do you accept?

We accept Visa, MasterCard, American Express, and Discover.

 

Is your website secure?

Our website has security measures in place to protect the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL encryption technology. Your personal information, including your credit card information and sign-in password is stored in encrypted formats at all times. This website and all user data is also protected by a multi-layer firewall based security system.

 

Do you charge taxes?

Sales tax is paid on the total of merchandise and shipping fees. All sales tax is collected based on the laws and regulations of the state or province indicated in the shipping address. ABC Carpet & Home collects tax only in the states of CT, FL, NJ and NY.

 

Are the prices the same on your website as in your stores?

We make every attempt to have consistent pricing throughout our stores and our website. Please contact Online Customer Service in the event you find a discrepancy in pricing.

 

CONTACT US

What are the ABC Carpet & Home store locations and hours?

Details regarding our store locations and contact information can be found here.

 

How can I contact ABC Kitchen or ABC Cocina?

For questions regarding either one of our restaurants, please contact ABC Kitchen or ABC Cocina directly.

 

How can I contact Corporate Sales?

Please contact Michael Vaillette, who specializes in Commercial & Contract Design Services for questions regarding Corporate Sales.

 

How do I submit products for consideration by ABC Carpet & Home buyers?

For all product submissions, please send samples, line sheets, tear sheets, and your company profile to the below address. Please note samples are non-returnable, and product submissions may not be done online.

ABC Carpet & Home

ATTN: Buying Department

888 Broadway

New York, NY 10003

646-602-3100

 

Any other questions we haven’t answered?

Please contact Online Customer Service with any additional questions.

 

We welcome your comments and suggestions, and thank you for shopping with us.

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