Shipping policy

Customer Orders Terms & Conditions

abc HoldCo LLC

Our abc Promise
At abc carpet & home, we stand behind the curation and craftsmanship of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied. 

Payment

In-Stock Orders, Stock-Coming Orders, Dropship Orders:

  • Payment in full is required at the time of sale. 

Custom Orders & Special Orders:

  • Rugs:
    • 50% payment is required at the time of sale.
    • Full payment of the balance is required prior to delivery.
  • Furniture + Everything else:
    • Payment in full is required at the time of sale. 
  • Custom or Special Orders can only be canceled within 48 hours of the original sale. After 48 hours these are final sale and cannot be canceled, refunded or modified.

Delivery/Pickup/Installation:
We will strive to continue making room for more great pieces for your next remodel. Please help us in retrieving purchased items in a timely fashion so we can respect everyone’s needs and timelines. Please see below for specifics. 

  • The customer agrees to accept delivery/pickup/installation of all merchandise within 14 days of availability.
  • Please arrange for delivery or pick-up of your items within 14 days. Orders held over 14 days of availability will be processed as follows: 
    • In-Stock Orders:
      • Local Delivery (NYC metro) - will be canceled and refunded to merchandise card.
      • Long Distance Delivery (outside of NYC metro) - will be canceled and refunded to merchandise card minus the delivery fee and a 10% restocking fee.
    • Dropship Orders:
      • will be canceled and refunded to merchandise card minus the delivery fee and a 10% restocking fee.
    • Custom/Special Orders:
      • will be canceled and refunded minus a 50% cancellation fee.
  • Items purchased from the showroom floor must be picked up within 5 days. After 5 days the order will be canceled and refunded to merchandise card.
  • It is the customer's responsibility to ensure that all furniture will fit through doorways, stairways, hallways, elevators and around corners into the final location.
  • abc’s deliveries for lighting, wall décor, mirrors, includes delivering the package into the home, but does not include unpacking the item(s), removing packaging from the home, or assembling or installing the item(s). Professional assembly and installation is highly recommended.The customer should inspect the item(s) prior to the delivery team leaving.
  • abc’s delivery team is not permitted to move furniture or other items currently in customers' homes. To facilitate smooth delivery, please clear the space where furniture or rugs will be placed prior to delivery.
  • The customer is required to pay additional delivery fees for orders that need to be walked up through the staircase. There is no charge for the first two flights. Any additional flights are $35/per flight, per item. The fees must be paid prior to delivery.
  • An authorized person must be home during the delivery window to accept and inspect customer’s items and sign the delivery receipt.
  • The customer is required to document any imperfections or damage to the product(s) or property upon delivery by notating any issues on the delivery receipt. abc will not accept any claims for issues reported after delivery.
  • The customer may reschedule a delivery date up to two times by giving abc at least 48 hours prior notice; otherwise the customer will be charged an additional fee equal to the original delivery fee. 
  • If any of the following occur during the scheduled delivery day, the customer will be charged an additional delivery fee equal to that of the original fee: a) customer canceled delivery b) customer re-scheduled delivery c) customer did not accept delivery - other than rejecting a damaged item and notating it on the delivery receipt d) customer was not at home. 

 

Warranty/Claims/Remedies
abc’s products are warranted for one full year from defects in materials and workmanship.

At abc’s discretion and upon inspection, we will repair, replace or make a price adjustment to correct a defect. Defects caused from normal wear and tear, exposure to the elements, unintended uses and/or improper care are exempt from coverage. Additional manufacturer’s warranty may apply. abc’s and manufacturer’s warranties do not apply to Final Sale or merchandise sold in “as is” condition.                      

Other
abc is not responsible for delays in deliveries due to strikes, accidents, late shipments from the manufacturer or other causes beyond our control.

abc relies on the manufacturer's representations regarding source or type of material in products. The information is believed to be accurate but it is not guaranteed.

This Agreement shall be governed by the laws of the State of New York.

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