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abcTrade FAQ

How do I become a member of abcTrade?

Click here to submit your application for abcTrade and to receive trade-exclusive discounts and benefits. Once your application has been reviewed along with your qualifying documents, you will receive an email regarding your membership status.


Which industries and professions qualify for membership?

abcTrade membership is offered to residential interior designers, licensed general contractors, and architects. Membership approval is contingent upon our receipt of the requested qualification documents. 


For how long is my abcTrade membership valid?

abcTrade memberships are valid for up to 3 years after approval. After the 3 year period, designers are required to reapply and resubmit qualifying documentation. 


How do I receive my discount online?

Please contact your abcTrade Client Specialist to place an order for items on abchome.com. Your Client Specialist will provide you with purchasing and shipping information. If you do not have a Client Specialist, please submit your request to abcTrade@abchome.com.


How will I know that I have received my abcTrade discount?

Your itemized order confirmation will reflect your abcTrade discount. 


What is the return policy for abcTrade transactions?

Return policies and procedures for abcTrade purchases are consistent with the policies for non trade purchases, and can be viewed online on our Returns + Exchanges page.


Can my client use my account information to process sales?

No, all purchases must be made by the abcTrade membership holder. Credentials and account information are non-transferable. 


Can I request swatches and samples of finishes?

Yes, please contact your abcTrade Client Specialist or customerservice@abchome.com to complete your request. 


Does abcTrade charge sales tax?

Yes. Without a valid Resale Certificate or valid Sales Tax Certificate, abcTrade will charge the tax associated with the delivery location. 


My business has a tax identification number and I would like to apply for tax exemption. What is the process for this?

For tax exemption, we require a valid Resale Certificate for businesses operating within New York State. Shipments and deliveries for all other states are exempt.